Why Choose ERPWave for
Customer Support?
AI-Powered Ticketing
Omnichannel Integration
SLA & Response Time Tracking
Automated Ticket Assignment
Comprehensive Knowledge Base
Key Features
Centralized Help Desk for Seamless Issue Resolution
Deliver Exceptional Support & Resolve Issues Faster with ERPWave
Enhance Customer Satisfaction with AI-Driven Insights
Help Desk & Customer Support Modules
Track, Manage, and Resolve Issues Efficiently
Ticketing System
Efficiently manage, categorize, and prioritize customer queries.
Service Level Agreements
Set response & resolution time goals.
Multi-Channel Integration
Manage support requests from email, chat, and calls.
Knowledge Base & FAQs
Provide self-service solutions to customers.
Automated Assignments
Assign tickets to the right team based on rules.
Customer Portal
Allow customers to track their queries in real time.
Canned Responses
Save time with pre-written replies for common issues.
Live Chat Support
Engage customers instantly for quick assistance.
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Explore how ERP Wave’s integrated support and helpdesk system streamlines ticketing, SLA management, live chat, and multi-channel communication—ensuring faster response times and enhanced customer satisfaction across all modules including Inventory, Sales, and CRM.
While ERPNext offers basic support tools, ERP Wave delivers a more advanced, scalable helpdesk system with real-time automation, live chat, and SLA-driven workflows—empowering businesses to handle support 3x faster with greater control and customization.